If you ARE MANAGING YOUR OWN BACKUPS, you are sure to relate with Heather's experience and how it all changed with Insure Backup.
Heather Bobbitt, Dental Practice Business Manager, Nashua NH
Customer Since 2011
"That is what happened. A 100% improvement and the fact I no longer leave the office with a nagging worry of carrying a backup in my briefcase, getting the backup done in a timely fashion, worrying about how, when, etc. It all happens seamlessly behind the scenes and I love it!"What was the obstacle that would have prevented you from trying Insure Backup?
You don't know what you don't know. My perception of how an offsite backup worked was based on my experience with Dentrix eBackUp and it was not fulfilling our needs. While the database was being backed up, the images were not part of the offsite backup, so if something really bad happened, we would have no images and we have been digital since 2003. We found backing up (all of our images) to Dentrix eBackUp to be too expensive, so we didn't do it. We only backed images to our server and to a portable hard drive.
One large obstacle is finding this service.
I would never have known you had this service if it wasn't for a recommendation from a colleague of mine who used your services, Linda Scalzi at Kalil&Kress (see Linda's testimonial as well as Dr. Donna Kalil), I met her at a Dentrix seminar and I was interested in what she had to say, as at the time I was having problems with our server and had a bad experience with my backups -- unfortunately our backups were being overwritten, so backing up bad data (virus infected backups) to good data was not a useful backup plan.
I was frustrated with trying to do the right thing and not having what we needed when we had a trojan virus attack our computer system. I thought I was doing the right thing and paid for backups in house and offsite and still wasn't protected. It was really frustrating.
I investigated other computer support companies, but it wasn't their main focus - they were focused on networking, upgrading computers, etc. but not backups. As a result I stopped looking until I got a lead on Insure Backup. I looked into it, spoke to Kevin, sat on it for 6 months due to cost and then rethought the picture.
The bottom line was I didn't know what I didn't know. I was unaware of the fact it could be as good as it is now, I could only hope I would be in a better place, so I just decided enough of feeling out of control and stressed about it. I bit the bullet and said yes even though I am always price conscience. I also know you get what you pay for, so I figured I would give them a try and see where it would lead. I felt I had only room to improve.
What did you find as a result of purchasing Insure Backup?
That is what happened. A 100% improvement and the fact I no longer leave the office with a nagging worry of carrying a backup in my briefcase, getting the backup done in a timely fashion, worrying about how, when, etc. It all happens seamlessly behind the scenes and I love it!.
Peace of mind, stress relief, and less concern about my blood pressure.
What specific feature do you like most about Insure Backup?
I love knowing someone is truly watching our back and our data is kept off site in 2 locations so that if we have a regional issue there is not a worry. I also know that it is a full backup so that takes a great amount of stress off me I used to carry as we have both database info and images that we previously didn't have backed up off site.
What are one to two other benefits you like about Insure Backup?
I also was able to add the Dr.'s laptop which is a huge issue for he carries both his business and personal information on this laptop so he is able to keep all his data off site from his laptop should something happen to his laptop while he carries it to and from the office.
I think working with Kevin and Barbara is great as they
are patient and a calming part of this crazy part of a business. It is
important as they are the professionals and know what you need to backup and
they helped us know what we needed and didn't need to accomplish our goals.
Why would you recommend Insure Backup to others?
The service is super; the peace of mind, priceless.I am so happy I made the move and feel I have control over an area I never quite managed well. It is a big relief and nice to know I don't have to worry about the backup of our entire business or about HIPPA compliance and all the legalities that we have to comply with. I know all will be taken care of.
Is there anything else you would like to add?
InsureBackup is a phenomenal service to us. I highly recommend working with them should you need a backup. Whether onsite or offsite. It is a great service.